Chill at Chillis 2 go-by Eli
Stopped into a Chilli's 2 Go location at LAX mid afternoon recently after determining my outgoing flight would be delayed especially since this nearly 3 hour flight would NOT have any food (to buy or for free) on board.
Fortunately, my flight was delayed an hour, because it took 20 minutes just to wait to order (at the "to go" counter mind you) and another 20 minutes to get a cold salad I ordered.
The operation seemed completely inept to deal with airport travelers using only one cashier/order taker/co-food preparer to handle the crowds. Meanwhile, folks who sat down at the bar for lunch were served in minutes. In one case, a woman who sat down AFTER I put in my order was completely finished with her HOT meal before I got my "to go" cold one. What gives with this kind of service?
Why create a "to go" operation (which inherently means the customer wants speed) and make it slower than sit down service? Parent company Brinker is usually known for well run operations, but this location at LAX should be shut down or completely overhauled. At least fire the manager who was nowhere to be found despite my numerous requests to talk to him.
They lost a bit of money because at least 50% of the prospective patrons left unwilling to wait so long for take out.
Did I mention the salad I ordered was at least 20% more expensive than the same salad at a regular Chilli's? Why must all airports rip off everyone? How much more business and goodwill could be engendered if they just charged fair normal prices?
I would love to call for a boycott of all airport concessions for one day, all day, in every US city and maybe these rip off artists/corporations would get the message and start delivering better service and more reasonable prices. What do you all think?
I have sent an email to the corporate folks at Chilli's about this incident.Will let you know what they say.
Watching out for you everyday.