Retail brand "All Saints Spitalfields" hits US with edgy apparel and equally arrogant management and store employees
Despite the ailing US economy, a UK based retailer of edgy apparel (with some Goth overtones) has arrived in LA and Miami Beach. The brand, All Saints Spitalfields, aims to appeal to affluent twenty and thirty somethings with its euro-casual look.
The Miami Beach store, located on trendy Lincoln Road in South Beach, looks like a sewing machine factory at first glance into the cavernous space.
Based on several initial visits, it appears locals but primarily tourists are finding this new retail concern of some interest. However, there is a serious problem brewing.
The retailer is very coy about its return store policy, not providing it to buyers until after the transaction is complete in violation of state laws. It appears that the store only provides store credit or exchanges. On further inspection the store's second receipt (not the one you sign or the transactional one you get for a credit card payment) states this but also states that the consumer is entitled to a refund as per one's rights.
Confusing huh? You bet. There's more.
On a recent trip I tried to return a T shirt purchased on American Express. After a 15 minute wait to get to the front of the one man cash register check out, I was told that "no one" is available to address my return needs for half an hour. WTF? I never heard of such nonsense. Meanwhile, I was told that they wouldn't provide a refund only store credit but again, no one in the entire huge store among the entire staff could handle a return.
Fumed, but determined to resolved the matter, I was able to "persuade" one store employee to fetch a manager after 15 minutes. The manager reiterated the store's return policy claiming two things. 1) The second receipt explains no refunds (despite not seeing this until after the transaction is complete) and 2) the disclaimer about entitlement to a refund means (to the UK management) store credit not a US understood refund. I laughed hard at this explanation. I told this manager that what she was saying is that the Kings English supersedes American English and American laws. She said yes.
I politely told her that just wouldn't fly with the AG of the State of Florida or most customers.
I contacted various state agencies and indeed ALL Saints is in violation of various retail laws and will now be investigated.
There have always been retailers who exude a sense of arrogance to create an "image" behind whatever brand identity they think is best for their success. But this case took things to new levels in my opinion.
Will keep your informed.
Watching out for you everyday.